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Hey, How can we help you?

  • Q:

    Why does it take so long to recharge the power station from 99% to 100%?


    As the state of charge (SOC) decreases, the charging power gets higher. However, as the SOC increases, the internal battery pack voltage gradually rises towards the charging limit voltage and then enters the trickle charging stage with a lower charging rate, which can protect the battery from high current impact to damage the internal structure. Consequently, the charging speed will slow down during this trickle charging stage.

  • Q:

    Are the output ports regulated, and if so, which ones are regulated?


    All output ports of BlackBee 1000 are regulated, which means the voltage remains constant even as the battery power decreases.

  • Q:

    Is battery module in BlackBee 1000 replaceable?


    No, the built-in battery is not replaceable.

Beware of the Brand
Infringement of AlphaESS

Recently, a severe infringement and fraud issue has caught our attention. A FAKE application with a FAKE logo, a FAKE website and even FAKE videos under the name of AlphaESS are now spreading all over India, attempting to seduce people to invest money in energy storage systems by using a FAKE AlphaESS logo and real AlphaESS products photos.

It's obvious that they are looting money by using a FAKE AlphaESS brand and have seriously violated the intellectual property rights of AlphaESS.

AlphaESS shall spare no efforts and no costs to go against the violation by all means legally before more people get deceived.