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Hey, How can we help you?

  • Q:

    Why is it important to store your own generated energy?


    When your solar panels generate energy, your home only uses the electricity required at that moment and the surplus of solar energy is injected into the electricity network. However, when you need more electricity than you produce, you have to take so-called 'grey power' from the grid again.

    By using a home battery, you can store your surplus of generated renewable energy and use it during periods when the sun is not providing enough energy. This allows for optimized energy consumption, reduces dependence on external factors such as electricity price hikes, and transforms your home into an environmentally friendly living space.

  • Q:

    How long can an AlphaESS home battery keep your devices running?


    A practical example:

    A 1,000 Watt microwave oven running at maximum power for one hour will consume 1 kWh of energy. Similarly, a 10 Watt LED bulb, when lit for 100 hours, also consumes 1 kWh. Therefore, a fully charged AlphaESS SMILE 5 energy storage system of 11.4 kWh will be able to run the above mentioned microwave oven for 11.4 hours and keep the LED bulb illuminated for 1140 hours.

  • Q:

    In the event of a power failure, can I still supply my property?


    During a power outage, the AlphaESS energy storage system will serve as an emergency power supply thanks to its built-in UPS (Uninterrupted Power Supply). When a power outage occurs, the home battery can take over in less than 20 milliseconds and you might not even notice the light flickering.


    You can choose to connect a number of critical devices in your home to the backup output of the home battery. This ensures that these appliances remain operational and prevents potential issues. In some cases, it is even possible to power your entire house with the surplus solar energy previously stored in the battery.

  • Q:

    Where do the batteries come from?


    AlphaESS was founded in China in 2012. Combining strong, patented German technologies with its own smart energy management system, AlphaESS aims to make green energy accessible to everyone. As a result of its efforts, AlphaESS is now a truly global leader in energy storage systems, with operations in more than 90+ countries across South Africa, Europe, Australia and the Americas. 

  • Q:

    When will a home battery pay back?


    The payback time of a home battery varies depending on your specific situation. Several factors can significantly influence this duration, including:

    • Do you already have solar panels?

    • What VAT rate can you have installed? 6% or 21%?

    • What do you currently pay for your electricity?

    • Are you eligible for subsidies and do you plan to utilize them?

    • The difficulty of installing a home battery at your place

    • The quality of your home battery

    We have not only conducted numerous simulations with specialized software, but also regularly observed the results that are actually achieved in practice with the AlphaESS home batteries. We generally see payback periods of 7 to 9 years.


    However, a home battery offers many additional personal benifits beyond the payback time:


    • With a home battery, you will be much less exposed to future increases in electricity prices. This is significant considering that electricity costs have been rising at an average rate of 6% per year over the past decade.

    • You are doing your bit to reduce CO2 emissions and combat global warming. You become part of the solution.

    • Experience has taught us that the AlphaCloud monitoring platform gives people a good insight into their energy consumption, allowing them to take many small measures to reduce and optimize their energy use. The cheapest kWh is the one you don't use.

    • With an AlphaESS home battery, you are prepared for a future where our energy will be green, produced decentrally, and shared.

  • Q:

    Do I need any other components besides my home battery?


    A battery system from AlphaESS is a complete package. You don't have to buy any additional components (such as a separate battery inverter). This not only reduces the complexity of installation and use, but it also means you only have one point of contact in case of any issues.

  • Q:

    How quickly does my AlphaESS home battery age?


    We'd like to explain this in terms of battery cycles. One cycle refers to the complete charging and discharging of a battery. In the AlphaCloud monitoring platform, you can see graphically how much your battery has been charged or discharged on a given day. You'll notice that achieving a full cycle per day is rare.


    Studies have shown that, considering our climate and  a battery system that is properly adapted to your situation, approximately 280 cycles per year are required. Therefore, over a span of 20 years, you would need about 5,600 cycles. AlphaESS assures that the storage capacity of the home batteries will only drop by a maximum of 20% after 10,000 cycles.


    If in the future you decide to use your home battery for other applications besides optimizing your own consumption (e.g. virtual power plants), the number of cycles you consume per year will increase slightly.

  • Q:

    Can I see how much energy I am storing and using?


    When you purchase an AlphaESS home battery, you will get free lifetime access to the AlphaCloud, AlphaESS' online and real-time monitoring platform. You can access the platform via a web browser or the app, which is available for both iOS and Android devices.


    The app will allow you to extensively monitor the energy flows in your home. You can track the energy production of your solar panels, monitor your energy consumption, view the amount of energy stored in your battery, and more.

Beware of the Brand
Infringement of AlphaESS

Recently, a severe infringement and fraud issue has caught our attention. A FAKE application with a FAKE logo, a FAKE website and even FAKE videos under the name of AlphaESS are now spreading all over India, attempting to seduce people to invest money in energy storage systems by using a FAKE AlphaESS logo and real AlphaESS products photos.

It's obvious that they are looting money by using a FAKE AlphaESS brand and have seriously violated the intellectual property rights of AlphaESS.

AlphaESS shall spare no efforts and no costs to go against the violation by all means legally before more people get deceived.